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服務(wù)售后
鵬達(dá)電氣的售后服務(wù)工作由分管副總經(jīng)理直接負(fù)責(zé)下設(shè)客戶服務(wù)中心，負(fù)責(zé)客戶服務(wù)的工作安排與人員的總體協(xié)調(diào)，客戶服務(wù)的具體實施由專業(yè)技術(shù)人員負(fù)責(zé)，并在實施過程中保證人員的穩(wěn)定性與連續(xù)性。
正常工作時間內(nèi)，節(jié)假日期間，客戶服務(wù)中心24小時緊急電話18623545005保持24小時開通，以杜絕客戶服務(wù)工作有盲區(qū)、盲時現(xiàn)象出現(xiàn)。
公司將定期回訪用戶對我公司產(chǎn)品的使用情況，及時征詢用戶意見，并幫助用戶正確使用我公司生產(chǎn)的配電設(shè)備。
●電話支持：承諾提供24小時的電話支持，為客戶提供常規(guī)的技術(shù)及售后咨詢服務(wù)，并通過電話解答一般性的技術(shù)問題。
●傳真自動回復(fù)：客戶可通過撥打公司的自動傳真，獲得需要的服務(wù)或資料。
●現(xiàn)場服務(wù)：應(yīng)客戶需求，我公司將指派專業(yè)技術(shù)人員為客戶提供現(xiàn)場技術(shù)服務(wù)。
●網(wǎng)站在線服務(wù)：客戶可以通過互聯(lián)網(wǎng)findafondo.com登陸我們的官方網(wǎng)站與我們的在線客服交流獲得技術(shù)支持。
●服務(wù)聯(lián)絡(luò)人：我公司會根據(jù)每一個項目指定專門的售后服務(wù)人員與客戶保持經(jīng)常性聯(lián)系，以減少不必要的中間環(huán)節(jié)。
Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.
In normal working hours, the customer service hotline 400-889-6515 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.
The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.
●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.
●Fax auto response: Customers can call the company’s automated fax to get the required services or information
●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.
●Web online services: Customers can visit company website (findafondo.com) to communicate with our on-line customer service and get technical support.
●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.
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